US Shipping Information
Fast, Reliable Delivery Across the USA
Free Shipping
On orders over $100
Fast Delivery
1-7 business days depending on service
Secure
Tracked & insured with trusted carriers
Shipping Options
Free Standard Delivery (5-7 Business Days)
FREE- Delivered within 5-7 working days
- Fully tracked service
- Automatically applied on orders over $100
Standard Delivery (3-5 Business Days)
$15.00- Delivered within 3-5 working days
- Fully tracked service
- FREE on orders over $100
Priority Delivery (1-2 Business Days)
$20.00- Delivered within 1-2 working days
- Fully tracked service
- Expedited processing
Processing Times
- In Stock Items: Dispatched within 1-2 business days
- Peak Seasons: Additional 1-2 days during holidays and busy periods
Order Tracking
Once your order is dispatched, you'll receive:
- Email confirmation with tracking number
- Real-time tracking updates
- Estimated delivery date
You can also track your order anytime from your account dashboard.
Delivery Coverage
We deliver to all 50 US states including:
- All mainland United States
- Alaska and Hawaii (may require additional delivery time)
- US territories (may require additional delivery time)
- PO Boxes and APO/FPO addresses
Delivery Issues
Missing or Damaged Deliveries
If your order doesn't arrive or is damaged, please contact us within 48 hours of the expected delivery date. We'll work with our carriers to resolve this quickly.
Failed Delivery Attempts
If you miss a delivery, your carrier will:
- Leave a card with collection/redelivery instructions
- Hold your parcel at a local facility for collection
- Attempt redelivery (depending on carrier)
Contact the carrier directly using your tracking number, or reach out to us for assistance.
Special Delivery Notes
Perishable Groceries
- Please ensure someone is available to receive temperature-sensitive items
- We cannot guarantee product quality if delivery is delayed due to recipient unavailability
Delivery Instructions
Add safe place or special delivery instructions at checkout to help our carriers deliver successfully.
Contact Support
Questions about your delivery? We're here to help!
Email: support@souqio.com
Phone: Mon-Fri, 9 AM - 6 PM EST